Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We ship via Fedex or USPS service if delivered within the continental U.S. from our warehouse.
We will NOT accept an international order for ramen and ginseng teas.
The international order will be applied by the extra cost based on Fedex or USPS Calculation method.
There will be additional costs for PO Boxes or APO/FPO addresses via USPS.
Customers are 100% responsible to be 100% available for whenever Fedex and USPS make the delivery. If customer misses the delivery and the order is returned to us, then the customer must prepay the exact amount for the shipping before we can reship that order. If the customer does not request reshipping, and the order is replaced back into stock, then the customer is billed: a 20% order processing/pulling & order reprocessing/restocking fee; plus the Fedex or USPS shipping charge.
AllXtra does not pay for the international duty taxes. If a shipment incurs any such charges the customer is responsible. Your credit card will be charged accordingly.
We are not obligated to make delivery on any specified date and assume no liability for damages due to any delay or inability to fill orders. - Privacy & Security
- We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide you with the most enjoyable shopping experience. When you place an order, we need to know your name, e-mail address, billing and shipping addresses, credit card number, and expiration date.
This information is necessary to process and complete your order and to notify you of your order status. We want to improve your shopping experience by using your purchase patterns to provide merchandise that might be of interest to you. We also monitor customer traffic and site usage to help us develop the design and layout of our website. You will receive e-mail(s) regarding your order status. Your orders are processed through the use of a secure server.
The fully secure server software encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access. allxtra.com does not sell, trade or rent your personal information to others, however, we may provide aggregate statistics about our customers, sales traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personal identifying information.
We may release account information when we believe, in good faith, that such releases are necessary to (i) comply with law, (ii) enforce or apply the terms of any of our privacy policy or (iii) protect the rights, property or safety of allxtra.com, our users, or others.
By using our Web site, you consent to the collection and use of this information by allxtra.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Let us know what you think. We welcome your questions and comments about privacy. Please send e-mail to Customer Support - Returns & Replacements
- Our return policy is simple. Within 7 days of purchase, you may return any item in its original package for an exchange or refund.
* We accept returns of any unopened, undamaged, unworn, "like new". The following guidelines must apply and will be strictly enforced.
1. For Exchange, the products must be in the exact same condition you received it in (No damage. All accessories and tags must be included).
2. A copy of the invoice for each item must accompany the return showing the price paid for each item returned.
3. Please email us to get RMA(Return Merchandise Authorization) and then ship to us.
4. All returns must be insured - we are not responsible for products damaged/lost in mail when you ship them back to us.
How to Exchange Products
Please email and tell us a package is coming back, provide us with a tracking number and carrier you used. The product is subject to final inspection before your Exchange is processed. Allow 1-2 week for the exchange to be processed.
Lost packages require a mandatory 30-day waiting period before refund. This allows us to track and place a claim on package.
If there are any other problems, we will make sure that everything will be negotiated to both parties content! The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be exchanged for a new product. - Ordering
- Our minimum order is $10.00.
We process most orders within 3 business days and ship by Fedex or USPS to destinations within the U.S. If you want us to deliver fast, please choose your shipping method while you are ordering.
California State law requires us to charge sales tax on all orders sent within California State. If you are a reseller, you must fax us your reseller certificate from the State of California and you will not be charged any sales tax. - Payment, Pricing & Promotions
- We accept the major credit card such as, American Express, Visa, Master and Discover as well as Paypal.
- Viewing Orders
- Please go to account.
- Updating Account Information
- Please go to account.
